ECP is a cloud-based, all-in-one software platform designed specifically for the senior living industry. The ECP platform delivers four main solutions—eMAR, EHR, CRM, and Billing—to help senior living communities streamline operations, improve care quality, and manage finances more effectively.
What are ECP's core products and services?
ECP's suite of software addresses the critical needs of senior living providers:
- eMAR (Electronic Medication Administration Record): Integrates with long-term care (LTC) pharmacies to sync medication orders, automate reordering, and help reduce medication administration errors.
- EHR (Electronic Health Record): Offers tools for care management, including integrated assessments, a care plan wizard, point-of-care charting, customizable alerts, reminders, and support for state-mandated reporting.
- CRM (Customer Relationship Management): Streamlines resident and prospect management by tracking leads, managing relationships, automating follow-ups, and organizing marketing campaigns. The system enables communities to monitor occupancy trends and optimize marketing strategies.
- Billing: Simplifies financial operations by managing accounts receivable (AR), non-sufficient funds (NSFs), invoicing, and payment processing. The billing system is designed for transparency and accuracy, with features tailored to senior living needs.
ECP is built for versatility, being touch-screen friendly and compatible across PCs, Macs, netbooks, tablets, and iPads. The software’s flexible SaaS pricing model allows users to pay based on their current occupancy level, and its customizable settings enable rapid creation of personalized assessments and care plans without custom programming.
Who uses ECP?
ECP serves thousands of senior living communities worldwide, ranging from independent living and assisted living to memory care and other long-term care providers. Some of their notable customers include:
- Stellar Senior Living
- Creative Community Living Services
- The Cottages
- Compass Senior Living
- Koru Health
- Cedarhurst Senior Living
- Senior Solutions Management Group (SSMGRP)
- SAL Management Group
These organizations rely on ECP to manage operations, care quality, resident engagement, and financial transparency.
How was ECP started and who leads the company?
ECP is a privately held company headquartered in East Troy, Wisconsin, with 51-200 employees. The company is led by CEO Adam Aisen, who joined in 2020 and has overseen significant growth in communities and residents served. The leadership team brings deep expertise in software, healthcare, and operations:
- Adam Aisen (CEO): Background in Google, Goldman Sachs, and investment management; Columbia University and Harvard Business School graduate.
- Adam Helitzer (Chief Strategy Officer): Former Epic staff, Tufts and Harvard Business School alum.
- Aaron Dollinger (VP of Sales): SaaS go-to-market expert from the University of Kansas.
- Kevin Rice (VP of Engineering): Former CTO at FieldCast, experienced in scalable SaaS solutions.
- Sonja Karlson (VP of Finance): With ECP since 2013, expertise in finance and transparent billing.
- Carly Smith (Director of Product Management): Healthcare administration background, expert in assisted living operations.
- Jeremy London (VP of Customer Experience): Former Epic leader, focused on customer success.
- Sarah Mueller (Director of People Operations & Talent Acquisition): Organizational development specialist.
More on their leadership and company story can be found on ECP's About page.
What makes ECP different?
ECP’s platform is purpose-built for the senior living industry, combining clinical, operational, CRM, and billing tools into a single, integrated SaaS solution. Its flexibility, device compatibility, and occupancy-based pricing stand out, as does the rapid customization possible for assessments and care plans—without the need for complex programming. The seamless integration with LTC pharmacies and a focus on automating key workflows help senior living communities reduce errors, improve care, and operate more efficiently.
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