Cyara is a software company specializing in AI-driven customer experience (CX) transformation. Cyara provides a CX Transformation Platform that enables enterprises to design, test, and monitor customer interactions across voice, video, digital, and chatbot channels.
The core of Cyara’s offering lies in helping businesses optimize and automate their customer engagement processes. Their platform allows organizations to continuously innovate their customer journeys, reduce operational costs, and minimize risks associated with delivering complex customer experiences. By leveraging AI and automation, Cyara supports companies in delivering seamless and reliable interactions for their end-users across multiple channels.
Cyara’s differentiation comes from its ability to provide end-to-end testing and monitoring of customer experience systems, helping businesses identify and resolve issues before they impact real customers. The company’s platform is designed to support large-scale enterprises and is recognized for its high customer retention rate (96%) and strong Net Promoter Score (NPS).
Who uses Cyara?
Cyara serves a range of leading global brands and enterprise organizations. Notable customers include ABN-AMRO, ADP, Amazon, AT&T, Blue Shield California, Capital Group, Cognizant, ebay, Liberty Mutual, Salesforce, Telefónica, Travelers, Vodafone, and Zoom. These organizations rely on Cyara to ensure high-quality, consistent customer experiences across all digital and voice channels.
How was Cyara started and who leads the company?
Cyara is a privately held company headquartered in Redwood City, California. The leadership team brings extensive experience in technology, product strategy, customer operations, and enterprise software:
- Rishi Rana serves as Chief Executive Officer, guiding product strategy and customer-facing operations.
- Brian Brady is Chief Financial Officer, overseeing financial planning and IT.
- Mitch Risner is Chief Revenue Officer, leading global sales.
- Jeff Lyons is Chief Customer Officer, focused on customer experience.
- Raj Gupta is Chief Technology Officer, responsible for product and technology strategy.
- Janet Vito leads marketing as Senior Vice President.
- Ruby White is Senior Vice President of Human Resources, nurturing company talent.
- Alok Kulkarni is the founder and Non-Executive Chairman.
- Vikram Verma adds decades of executive technology leadership.
You can learn more about Cyara’s journey and leadership on their About page.
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