CollaborationRoom.ai is a virtual contact center floor platform designed to help organizations engage, manage, and train remote or blended contact center agents as effectively as if they were working side by side in a physical office. The platform provides tools for leadership to oversee distributed teams, aiming to recreate the collaborative environment of traditional contact center floors in a virtual setting.
How does CollaborationRoom.ai support remote contact centers?
CollaborationRoom.ai offers a suite of features tailored for managing remote and hybrid agent teams, including real-time engagement, performance management, and training functions. The platform is intended to bridge the gap between in-person oversight and the flexibility of remote work, enabling supervisors to interact with agents, monitor performance, and deliver training seamlessly, regardless of physical location.
Who uses CollaborationRoom.ai?
CollaborationRoom.ai primarily serves organizations that operate contact centers with remote or blended (on-site and remote) agent teams. This includes businesses in customer support, sales, and outsourcing environments seeking to maintain high levels of engagement and oversight for distributed workforces. While specific customer names aren’t provided, the platform is positioned for companies aiming to make remote work more effective for their contact center operations.
Leadership and Founding Team
CollaborationRoom.ai was founded by professionals with deep expertise in contact center operations, technology, and business strategy:
- Michael Shrader: Specialist in customer experience, contact center technology, outsourcing solutions, and IT staffing.
- Jason Hiland: Focused on reimagining the contact center floor for virtual environments.
- Vinay Gupta: Experienced in product management, P&L oversight, technology, and business strategy for technology-driven companies.
- Sameer Maini: Serves as Chief Executive Officer and Chief Information Officer, guiding company vision and operations.
What makes CollaborationRoom.ai different?
The platform stands out by emphasizing a "virtual floor" experience, replicating the collaborative and supervisory aspects of traditional contact centers in a remote or hybrid environment. This focus on real-time leadership engagement, agent management, and team training is designed to make remote contact center work more cohesive and productive.
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