CitusHealth is a digital health platform that enables real-time, secure collaboration among patients, care teams, physicians, care partners, and families to enhance the patient experience and optimize clinical and financial outcomes for healthcare providers. CitusHealth delivers a comprehensive on-demand digital and mobile solution designed to improve engagement across the post-acute care continuum.
How does CitusHealth help healthcare organizations?
CitusHealth provides a cloud-based platform that streamlines communication and workflows between patients, caregivers, and healthcare professionals. The solution offers secure messaging, real-time notifications, and digital documentation tools—eliminating communication gaps and manual processes that can hinder care quality and efficiency. By facilitating seamless collaboration, CitusHealth helps healthcare organizations improve patient satisfaction, accelerate response times, and reduce operational costs.
The platform is particularly focused on the needs of post-acute care providers, specialty pharmacies, home infusion, hospice, and palliative care organizations. It aims to set a new standard for patient, caregiver, family, and partner engagement through its integrated digital approach.
What makes CitusHealth unique?
CitusHealth stands out for delivering an end-to-end digital collaboration platform specifically designed for the complexities of post-acute care. Unlike point solutions, CitusHealth offers:
- Real-time, secure communication between all stakeholders (patients, families, clinicians, care partners)
- Mobile-first access to patient records, messaging, and workflow tools
- Integration capabilities with leading electronic health record (EHR) systems
- A focus on improving both patient experience and provider financial outcomes
Who uses CitusHealth?
CitusHealth primarily serves organizations in the healthcare sector that require robust digital engagement solutions for complex care environments. Customers include:
- Biomatrix Specialty Pharmacy
- Sangre de Cristo Hospice & Palliative Care
- OptionOne
- Intramed Plus
- Pharmacare Hawaii
- Amerita
- New England Life Care
- Other specialty pharmacy and post-acute care providers
How was CitusHealth started and who leads the company?
CitusHealth was founded by Melissa Kozak, RN, BSN, a post-acute care nurse with deep industry experience, and an internationally recognized digital health expert. The founding team brings together expertise in clinical care, product development, engineering, and customer operations:
- Melissa Kozak: Visionary in post-acute care, solving engagement and workflow challenges
- Terri Embry: Nursing, business, and workflow optimization leader
- Venkat Gogulamudi: Engineering, EHR integration, and cloud technology expert
- John Cox: Customer support and operations leader in healthcare SaaS
- Donald McCormack: Product development and technical management across multiple domains
The leadership team’s diverse backgrounds in nursing, informatics, SaaS, engineering, and healthcare operations drive the company’s focus on practical, user-centered digital health solutions.
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