Cekura is a platform that provides testing and observability solutions for AI Voice Agents and Chat AI agents. The company's focus is on helping businesses ship and scale reliable conversational AI by offering end-to-end tools for scenario-based testing and real-time agent analytics. Cekura equips organizations with the resources needed to evaluate, monitor, and improve the performance of their AI-driven agents.
What products and services does Cekura offer?
Cekura's core offerings are designed to address both the testing and observability needs of enterprises deploying AI voice and chat agents:
- Scenario Generation: Automatically creates varied test cases from agent descriptions to ensure comprehensive test coverage.
- Custom Personas: Simulates diverse user types, including variations in accents, background noise, and conversational styles, allowing for more realistic testing environments.
- Evaluation Metrics: Tracks custom, AI-generated, and critical workflow performance to provide actionable insights into agent effectiveness.
- Call Analytics: Delivers detailed analytics such as call volume, ringing duration, success rate, interruptions, customer sentiment, and agent latency.
- Instruction Analysis: Identifies where agents fail to follow instructions, helping teams pinpoint and resolve specific issues.
- Drop-off Tracking: Analyzes user behavior to understand why customers abandon calls or interactions.
- Call End Reasons: Monitors and categorizes causes for call or chat session terminations.
- Custom Metrics: Supports personalized analysis for unique business needs.
- Alerting: Proactively notifies users of critical issues, such as latency spikes or missed functions, allowing for rapid response and resolution.
Who uses Cekura?
Cekura primarily serves technology-forward enterprises and organizations deploying conversational AI at scale. Notable customers include Cisco and Retell AI, exemplifying its adoption by leading companies who require robust reliability and performance monitoring for their AI agents.
What makes Cekura different?
Cekura stands out by providing a comprehensive platform that combines both automated scenario-based testing and deep observability for AI agents. The integration of custom personas and real-time analytics ensures that companies can simulate diverse end-user interactions and promptly address performance issues. This approach helps businesses minimize downtime, improve user experience, and maintain trust in their AI-driven solutions.
How was Cekura started?
Cekura was founded by Shashij Gupta, Tarush Agarwal, and Sidhant Kabra. The team brings expertise in AI, engineering, and enterprise solutions, shaping Cekura's mission to make voice and chat AI agents reliable and secure for business-critical deployments.
Recent developments
In July 2025, Cekura raised $2.4 million in seed funding, backed by investors such as Y Combinator, Flex Capital, Hike Ventures, Pioneer Fund, and several angel investors. This funding is being used to expand the team and further develop their reliability layer for conversational AI.
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