Calltree AI is an enterprise-grade artificial intelligence platform that provides AI support agents designed to handle customer interactions just like human agents. Calltree AI reduces contact center operating costs by up to 70% by automating customer service tasks while maintaining a natural, empathetic, and brand-consistent experience.
How does Calltree AI work?
Calltree AI deploys advanced AI agents that can seamlessly interact with customers across channels, mimicking the performance of top human agents. These AI agents are able to:
- Navigate internal enterprise systems (from CRMs to custom dashboards) and follow complex processes.
- Complete customer service tasks end-to-end, including issue resolution and data entry.
- Understand customer context, emotions, and industry-specific language to provide friendly and considerate support.
- Continuously learn and adapt by analyzing how leading human agents solve problems, quickly picking up on best practices and company-specific processes.
The platform is designed for rapid deployment, offering instant ramp-up, seamless human handoff when needed, and ongoing performance improvement. Security, compliance, robust guardrails, and data protection are core features, making it suitable for enterprise environments.
What makes Calltree AI different?
Calltree AI distinguishes itself by:
- Emulating human agents closely—not just automating responses, but mirroring the approach, style, and tone of successful support representatives.
- Integrating deeply with enterprise tools and workflows, enabling agents to take real action within internal systems.
- Prioritizing enterprise readiness, with a strong focus on data security, compliance, and consistent, on-brand representation.
Who uses Calltree AI?
Calltree AI is built for enterprises and organizations running large-scale contact centers. While specific customer names have not been publicly listed, the solution targets companies seeking to optimize customer support operations, reduce costs, and maintain a high-quality customer experience.
Leadership Team
Calltree AI was co-founded by CEO Kun Qian and CTO Robertson Taylor:
- Kun Qian (CEO & Co-founder): Previously a product leader at AWS, Kun specialized in contact center solutions and scaled multiple product lines to tens of millions in annual recurring revenue. He brings deep expertise in contact center operations and analytics.
- Robertson Taylor (CTO & Co-founder): With a background in High Performance Computing and AI, Robertson has led research and engineering teams in areas like computer vision and AI-powered search. He previously worked at Marqo, optimizing product search for major e-commerce companies.
Their combined experience enables Calltree AI to deliver advanced, scalable AI agents tailored for enterprise customer support.
Where is Calltree AI based?
Calltree AI is headquartered in San Francisco, California, and operates with a specialized team of 2-10 employees.
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