BrainHi is an AI-powered automated receptionist platform designed to help local businesses capture more leads and revenue by answering missed calls 24/7. The service uses artificial intelligence to respond to missed calls, chat with clients, schedule appointments, and answer administrative questions—enabling businesses to never miss an opportunity when customers reach out.
Founded by Emmanuel and Israel in San Juan, Puerto Rico, BrainHi emerged as a solution to the communication challenges faced by healthcare practices after Hurricane Maria. Their platform is especially relevant for local businesses such as medical offices, clinics, and service providers where missed calls can directly result in lost business. According to BrainHi, 25% of phone calls to local businesses are missed, and 80% of potential clients don’t leave voicemails, highlighting a critical gap their technology addresses.
What technology enables BrainHi's solution?
BrainHi leverages advancements in artificial intelligence and SaaS to automate the role of a traditional receptionist. By integrating with existing phone systems, BrainHi's platform can immediately respond to missed calls, gather information, and interact with clients using conversational AI. This enables real-time scheduling and information capture, reducing manual administrative tasks for business owners and staff.
Who uses BrainHi?
BrainHi primarily serves local businesses in healthcare and related industries, including clinics, dental offices, and small medical practices. Its solution is ideal for organizations that receive high volumes of inbound calls where each missed call could represent a lost patient or customer. The company is active in Puerto Rico and Latin America, with remote and partly remote service options.
Who are BrainHi's competitors?
BrainHi operates in the AI-driven missed call solution space, where several companies offer products aimed at improving call response rates for businesses:
- Knowlarity: Offers missed call solutions with auto-dialers, IVR, and live agent callbacks.
- KrispCall: Provides missed call connectivity and cloud telephony for business accessibility.
- MyOperator: Focuses on marketing and customer experience enhancements via missed call services.
- OpenPhone: Missed call and text-back software tailored for small businesses and teams.
- Acefone, Sonictel, Inc., The Telephony Co, Dialaxy, Heyo Phone, Voxvalley, and Vidyatra also provide missed call management and alert services.
While many competitors offer generic missed call and callback solutions, BrainHi stands out by focusing on healthcare and local businesses, emphasizing AI-driven, conversational scheduling and client interaction rather than only basic callbacks or alerts.
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