What Does Biscom Do?

    Learn about what Biscom does, their services, and key information.

    What Does Biscom Do?

    Name: Biscom

    Headquarters: Westford, Massachusetts, United States

    Employees: 51-200

    Biscom, now part of Concord Technologies, provides secure document exchange, intelligent document processing, and interoperability solutions for healthcare organizations, payers, and other highly regulated industries.

    The company specializes in helping healthcare providers reliably and securely send and receive sensitive patient information across Concord’s digital health network. Processing over five billion pages of protected data each year, Biscom-Concord ensures that critical records are exchanged accurately and securely to meet compliance and operational needs.

    In addition to secure document exchange, Biscom leverages advanced artificial intelligence through Concord’s Practical AI approach. This technology addresses complex administrative challenges in healthcare—such as automating document workflows, improving data extraction, and streamlining compliance processes—helping clients operate more efficiently.

    Who Uses Biscom?

    Biscom’s solutions are used by a range of healthcare providers, payers, and enterprises operating in highly regulated environments. Notable customers include:

    • Oceans Healthcare
    • Seattle Children's
    • Wellmark

    These organizations rely on Biscom and Concord to manage large-scale document workflows and ensure compliance with industry regulations.

    How Was Biscom Started?

    Biscom became part of Concord Technologies, which was founded in 1996 by Chris Moore (current CEO). Concord has established itself as a trusted leader in healthcare technology, with an experienced leadership team:

    • Chris Moore: Founder & CEO, recognized with the Ernst & Young 2019 Entrepreneur of the Year Award.
    • William Cavanaugh: President, with over 20 years of healthcare experience.
    • Christopher Larkin: Chief Technology Officer, expert in technology and cognitive systems innovation.
    • Chike Okeke: Chief Information Security Officer, specializing in large-scale healthcare security.

    Other key members oversee legal, finance, sales, R&D, marketing, support, people operations, and analytics, bringing decades of expertise to the organization. You can learn more about the company’s background on their About page.

    What Sets Biscom Apart?

    Biscom, through Concord Technologies, is recognized for best-in-class AI-driven document processing and its scale—processing billions of sensitive healthcare records annually. Their focus on security, compliance, and practical AI applications helps customers solve real-world challenges in healthcare administration and data interoperability.

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