Andoria is an AI work assistant and training platform that accelerates onboarding and enablement for customer and operations teams. The platform serves as an AI-powered knowledge base, automatically generating missing standard operating procedures (SOPs) and helping team members access relevant information and workflows in real time.
The Andoria Copilot integrates with over 50 applications, including popular tools like Zendesk, enabling teams to efficiently retrieve information and receive workflow suggestions within their existing tech stack. In addition, Andoria offers AI-driven customer simulations to familiarize teams with realistic customer support scenarios through chat or phone interactions, supporting faster and more effective training.
How does Andoria help teams?
Andoria addresses the challenge of keeping customer and operations teams up to speed on processes, knowledge, and best practices. By leveraging AI, it automatically creates missing documentation, surfaces answers during workflows, and simulates customer interactions, reducing manual onboarding efforts and decreasing ramp time for new hires.
Key features include:
- AI knowledge base that generates and updates SOPs automatically
- Real-time information and workflow retrieval across 50+ integrations
- AI-powered customer support simulations for training
Who uses Andoria?
Andoria is designed for businesses with customer support, customer success, and operations teams that require rapid onboarding and ongoing enablement. While specific customer names are not listed, the platform is well-suited for organizations using tools such as Zendesk and other popular SaaS applications, especially those prioritizing efficient training, knowledge management, and process automation.
What makes Andoria different?
Andoria stands out by combining AI-generated knowledge management with real-time workflow support and immersive training simulations. Its ability to fill documentation gaps automatically and provide context-aware assistance within existing business software helps organizations maintain up-to-date resources and improve team productivity.
Company Background
Headquartered in San Francisco, California, Andoria operates with a team of 11-50 employees. The company gained notable attention in early 2025 with a pre-seed funding round of $500,000 led by Y Combinator, supporting its mission to streamline team enablement using AI.
Use PromptLoop to Uncover Company Data
Looking for more company insights like this? PromptLoop helps you go deeper, providing unique data points and analysis on companies like Andoria and many others. Automate your research and find the information that matters most. Discover how PromptLoop can accelerate your market intelligence. Get A Free Demo to learn more.